Refund policy
Return Policy / Test Drive
All paddles come with a no-questions-asked money-back guarantee — what we call a Test Drive. If you're not satisfied, we'll pay for the return shipping within the US.
Engage Pickleball Paddles: 30-day Test Drive (from delivery date)
To finalize your return, we ask for a receipt or proof of purchase, along with images of the product as specified at the time of initiating the claim.
There are certain situations where only partial refunds are granted.
Refunds
Upon receipt and inspection of your returned item, the refund will be processed and the credit will be automatically applied to your credit card or original payment method. Typically, refunds are reflected in your account within 3–5 business days from the date of the refund issuance. The exact timeline may vary based on your financial institution.
To start a return, email us at picklepaddlessite@gmail.com with your order number and photos of the product.
Late or Missing Refunds
If you have not received your refund, first check your bank account, then contact your credit card company — there may be a delay before the refund is officially posted. Also contact your bank, as there is usually some processing time before a refund appears.
If you still have not received your refund after completing these steps, please reach out to us at picklepaddlessite@gmail.com.
Sale Items
We welcome refunds within the specified timeframe for new, cosmetic, and certified refurbished paddles purchased directly from picklepaddleshop.com. Please note that select sale items may not be eligible for refunds — this will be noted on the product listing.
Exchanges
We accept exchanges within the 30-day Test Drive period. Only one exchange per item. To request an exchange, email us at picklepaddlessite@gmail.com with your order number.
Gifts
To qualify for return, exchange, or warranty requests, gifts need to be registered by the purchaser under the recipient's name, and proof of purchase must be provided. If the gift was not registered, please reach out to us at picklepaddlessite@gmail.com for assistance.
Return Shipping
To initiate a return, email picklepaddlessite@gmail.com with your order number and reason for return. Upon approval, we will provide a prepaid return label. Delivery time for exchanged products may vary depending on your location.
Questions? Contact us at picklepaddlessite@gmail.com or visit picklepaddleshop.com/pages/contact. We typically respond within 1 business day.